Crystal Clear Aqua — last updated 13 September 2026
Crystal Clear Aqua ("the App") is a drinking water delivery application published by Maverick Ignite ("we", "us"). The App is used by water delivery businesses, their delivery staff, and their customers. This policy explains what the App collects, why, and what we do with it.
The App uses precise location in one situation only: while a delivery is on its way, the delivery person's device reports its position so the customer expecting that delivery can see it approaching on a map. Reporting runs only while the delivery is in progress and only while the App is open — it does not run in the background and does not follow the delivery person outside working deliveries.
Customers are never asked to share their location in order to receive a delivery. If you decline location access, every other part of the App continues to work.
You may optionally turn on Face ID or Touch ID to unlock the App. The check is performed by your device; your biometric data never leaves it and is never sent to us. Turning this off, or signing out, removes the stored session it unlocks.
The App does not take payments. Water is paid for in cash to the delivery person. Where the App shows a payment, it is a record of cash already collected, entered by the business. We do not collect or store card numbers, bank details, or any payment instrument.
Your details are visible to the water delivery business you deal with, and to its staff according to the permissions that business grants them. Businesses on the App are kept separate from one another: one business cannot see another's customers, orders, or staff.
Account and order records are kept for as long as your account is active with the business that supplies you, and afterwards for as long as that business needs them for its own accounting and tax obligations. Session and notification tokens are removed when you sign out.
You can delete your account yourself in the App: customers go to Profile, then Delete account; staff open the menu, then Settings, then Delete account. Deleting erases your name, phone number, email address, delivery address and location, and signs you out on every device. It cannot be undone.
Order, delivery and payment records are kept without your personal details, because the business that supplies your water needs them for its accounting and tax obligations.
If you are the only administrator of a business, deleting your account also closes that business, and the App asks you to confirm this first.
You can also ask for deletion by writing to us at the address below.
All traffic between the App and our servers is encrypted in transit using HTTPS. Passwords are stored only as hashes. Access to production systems is restricted to staff who need it.
The App is intended for use by businesses and their adult customers. It is not directed at children and we do not knowingly collect information from them.
If we change this policy we will update the date at the top of this page. Significant changes will be communicated through the App.
Questions about this policy, or requests about your information, can be sent to business@maverickignite.com.